Terms and conditions

Last updated: 1 October 2026

These general terms and conditions of sale ("Terms") apply to:

sales of products on the pinkbeauty.lu website, in the Pink Beauty apps and at the Pink Beauty Store (part A);
salon appointments and treatments, booked online, by phone or at the salon (part B).

They apply to private customers ("consumers") and professionals. Any order or booking implies acceptance of these Terms. The applicable version is the one in force on the day of the order or booking. These Terms are a translation; in case of discrepancy, the French version prevails.

1. Who are we?

Pink Beauty SARL, 6, rue des Martyrs, L-3739 Rumelange, Luxembourg – RCS B227836 – VAT LU30607201.
Phone: +352 27 56 95 43 – Email: contact@pinkbeauty.lu. See also our legal notice.

Part A – Shop

2. Products

Products (nails, lashes, accessories, care) are described with their main characteristics on their product page. Photos are for illustration purposes. Stock is limited: if an ordered product turns out to be unavailable, we let you know and refund you within 14 days at the latest.

3. Prices

Prices are shown in euros, including all taxes (Luxembourg VAT included). Delivery costs are shown before the order is confirmed. The price charged is the one shown when you order.

Professionals established in another EU country: if you provide a valid VAT number, the invoice is issued without VAT (reverse charge).

4. Ordering

You choose your products, then enter your details, the delivery method or in-store collection, and the payment method. Before confirming, you can check and correct your order. Clicking "Place order and pay" places an order with an obligation to pay.

We confirm the order by email with a summary; the contract is concluded at that moment. Your orders and invoices remain available in "My account". We may refuse an abnormal order or one placed in bad faith.

5. Payment

Online: card, Apple Pay, Google Pay or other methods offered, via our secure provider (Stripe / WooPayments). The amount is charged when you order.
In store: card or cash.
Professionals: bank transfer or deferred payment possible by agreement.

6. Delivery and collection

We deliver to Luxembourg, Belgium, Germany, the Netherlands and Austria. You can also collect your order free of charge at the Pink Beauty Store, 27, Grand-Rue, L-3730 Rumelange.

Delivery costs including VAT, depending on the destination and the weight of the order:

Luxembourg: €8 up to 2 kg; €12 from 2 to 30 kg; above that, €1 per additional kg. Free delivery from €70 of purchases.
Belgium, Germany, Netherlands: €11 up to 5 kg; €15 from 5 to 10 kg; above that, €2 per additional kg. Free delivery from €100 of purchases.
Austria: €15 up to 5 kg; €20 from 5 to 10 kg; above that, €2 per additional kg. Free delivery from €150 of purchases.

Orders are usually shipped within a few working days; delivery time depends on the carrier and destination. Unless otherwise agreed, delivery takes place no later than 30 days after the order. If this deadline is not met, you can ask us to deliver within a reasonable additional period and, failing that, cancel the order and be refunded.

Products travel at our risk until they are handed to you. If a parcel is damaged or incomplete, let us know quickly at contact@pinkbeauty.lu, with photos if possible: this helps us, without limiting your rights.

7. Right of withdrawal (consumers, distance purchases)

You have 14 days from receipt of the products (of the last product, if delivered in several parts) to withdraw, without giving any reason.

To do so, inform us with a clear statement (email to contact@pinkbeauty.lu or letter), for example using the form at the end of this page. Then send back or bring the products no later than 14 days after informing us, to: Pink Beauty, 6, rue des Martyrs, L-3739 Rumelange. Return costs are at your expense.

We refund all payments received, including standard delivery costs, no later than 14 days after being informed of your decision, using the same means of payment. We may wait until we have received the products or proof of their dispatch. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the products.

The right of withdrawal does not apply to:

sealed products which are not suitable for return for hygiene or health protection reasons and which were unsealed after delivery (for example polishes, gels, care products, lashes, files);
products made to your specifications or clearly personalised;
purchases made at the Pink Beauty Store and purchases by professionals.

8. Guarantees

All our products are covered by the legal guarantee of conformity for 2 years from delivery (Luxembourg Consumer Code): you can obtain repair or replacement, or failing that a price reduction or a refund. They are also covered by the guarantee against hidden defects (Civil Code). Contact us at contact@pinkbeauty.lu.

Use products according to the manufacturer's instructions; do a patch test first if you have sensitive skin or a known allergy. Damage resulting from improper use is not covered.

9. Professional customers

(Salons, beauticians, nail technicians, companies.) Purchases are made for your business; proof may be requested. No right of withdrawal. Payment, deadlines and special delivery terms by agreement. Guarantees apply under commercial law. If you resell to consumers, you are responsible for complying with cosmetics regulations (safety, labelling, cosmetovigilance).

Part B – Salon appointments

10. Booking

You can book online (website or app, with a customer account), by phone or at the salon. Online, appointments can be booked from 2 hours to 60 days in advance. Your appointment is confirmed by email or text message. Please give accurate contact details: we use them to warn you if anything changes.

Prices and durations shown are those of the booked treatment; a "from" price is confirmed at the salon according to the treatment actually performed. Treatments are paid at the salon at the end of the appointment (card or cash).

11. Prerequisites and precautions

Some treatments require a consultation or a first session (for example IPL hair removal): they can only be booked afterwards.

Tell your beautician about any allergy, contraindication, pregnancy or current medical treatment. For your safety, a treatment may be refused, adapted or postponed at no cost. Treatments for minors require a parent's consent; some may be refused to them.

12. Lateness, cancellation and no-show

You can reschedule or cancel your appointment online free of charge up to 24 hours before. After that, let the salon know by phone or email: cancellation remains free as long as you tell us before the time of the appointment.

If you are late, the treatment may be shortened or postponed so as not to penalise the next clients.

Guarantee card. The salon may ask you, for example after a missed appointment, to save a bank card to guarantee your online bookings. Nothing is charged when you book. If you do not show up without letting us know, the salon may charge a no-show fee of 100% of the price of the booked treatment. The card is stored by Stripe; you can remove it in your account when you have no upcoming appointments.

If the salon has to cancel an appointment (beautician absent, unforeseen event), we let you know as soon as possible and offer another time, at no cost.

13. Right of withdrawal and appointments

When you book online or by phone, you have a 14-day right of withdrawal from the booking. You exercise it simply by cancelling your appointment before its time, as described in article 12, free of charge. By booking an appointment that takes place within this 14-day period, you expressly request that the treatment be performed before the withdrawal period ends; a fully performed treatment can no longer be withdrawn from.

14. Loyalty and discounts

You earn 1 point per euro paid (treatments and shop). 500 points give a 10% discount on an appointment, used at the salon. Points are personal, cannot be exchanged for money and are lost if the account is deleted. Pink Beauty may change the programme; points already earned remain usable.

Students: 10% off on presentation of a student card, except IPL hair removal, permanent make-up and solarium.

Part C – General provisions

15. Reviews

Product reviews are not paid for. The "verified owner" label means the author bought the product with their account; other reviews are not verified. We remove abusive or off-topic reviews.

16. Personal data

See our privacy policy.

17. Complaints and mediation

For any complaint, please contact us first: contact@pinkbeauty.lu or +352 27 56 95 43. If no solution is found, you can refer the matter free of charge to the Luxembourg consumer mediation service (Service national du Médiateur de la consommation), Ancien Hôtel de la Monnaie, 6, rue du Palais de Justice, L-1841 Luxembourg – mediateurconsommation.lu. For a cross-border dispute, the European Consumer Centre Luxembourg can help you (cecluxembourg.lu).

18. Applicable law

These Terms are governed by Luxembourg law. Consumers keep the protection of the mandatory rules of their country of residence and may bring proceedings before its courts. For professionals, the courts of the Grand Duchy of Luxembourg have exclusive jurisdiction.

Withdrawal form

(Complete and return this form only if you wish to withdraw.)

To Pink Beauty SARL, 6, rue des Martyrs, L-3739 Rumelange, Luxembourg – contact@pinkbeauty.lu:

I hereby give notice that I withdraw from my contract for the sale of the following goods / the provision of the following service:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is notified on paper):
Date: